Shipping Policy

Last updated: August 31, 2026

At Zina Fine Jewelry, each order is carefully inspected and securely packaged before shipment. You will receive a shipping confirmation with tracking information once your order is on its way.

Processing Times

In-stock items are typically processed and shipped within 1–3 business days.

Made-to-order, special-order, resized, or customized pieces may require additional processing time. Estimated production times will be noted on the product page or communicated to you after your order is placed.

Processing times are separate from shipping transit times.

U.S. Shipping

We offer free standard insured shipping within the United States.

Orders under $650 are generally shipped via USPS Priority Mail. Orders of $650 or more are generally shipped via FedEx 2-Day or another insured shipping service appropriate for the value of the shipment.

Optional expedited or overnight shipping may be available at checkout for an additional charge.

For security, signature confirmation may be required for fine jewelry shipments. Please make sure someone is available to receive and sign for the package when required.

Once your order ships, you will receive tracking information so you can follow your delivery.

International Shipping

International shipping is not currently available through our online store.

We may offer international shipping to select destinations in the future. Any available international shipping options, rates, duties, taxes, or other charges will be provided at checkout or communicated before shipment.

Shipping Address

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. For security reasons, we may be unable to change or redirect a delivery address once an order has been processed or shipped.

Open or Tampered Packages

If a package appears to have been opened, tampered with, damaged, or otherwise compromised at the time of delivery or pickup, please do not accept the shipment without inspecting it first.

When possible, reject the shipment or ask to inspect the package in the presence of the shipping or delivery employee to confirm that the contents are intact.

If you accept a package that shows visible signs of tampering or damage, please photograph the package and contents immediately and contact us as soon as possible.

Once a visibly opened or compromised package has been accepted and removed from the carrier's possession without being reported or documented, our ability to assist with a replacement, refund, or insurance claim may be limited.

Please retain all packaging, labels, and shipping materials, as they may be required for a carrier or insurance investigation.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible so we can assist with the carrier and, when applicable, an insurance claim.

Please keep all packaging, shipping materials, labels, and the item in its received condition if your package or jewelry arrives damaged, as these materials may be required for a carrier or insurance claim.

Questions

For questions about shipping or an existing order, please contact us at info@zinatahiri.com.