Refund policy

We want you to love your Zina Fine Jewelry purchase. If your piece isn’t quite right, eligible items may be returned within 14 days of delivery.

Shipping & Payment Processing Fees : Original shipping costs incurred to fulfill an order are non-refundable and will be deducted from eligible returns, including orders that qualified for complimentary shipping.

Payment-processing fees incurred on the original transaction are also non-refundable. Depending on the payment method used, the applicable processing fee is 2.9% or 3.5% for standard credit/debit card and digital wallet payments, 3.49% for PayPal, and 5.9% for Shop Pay Installments. We will deduct only the processing fee applicable to the customer’s original transaction and will never deduct a higher fee.

Apple Pay, Google Pay, Shop Pay, and other digital wallets funded by a credit or debit card are treated as card payments.

Ineligible Returns: Items returned in a condition that does not meet our return requirements, including items with the jewelry tag removed or items showing signs of wear, damage, or alteration, are not eligible for a refund.

The customer is responsible for all shipping costs associated with returning an ineligible item back to them. Return shipping fees must be paid by the customer before the item can be shipped back.

Please contact us before sending your return so we can provide the appropriate return instructions and address.

Final Sale & Special Orders: Custom-made, special-order, personalized, engraved, resized, or otherwise altered pieces are considered final sale and cannot be returned or exchanged. Items specifically marked Final Sale are also non-returnable.

Refunds: Once your return has been received and inspected, approved refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card company to process the refund after it has been issued.

Gift Returns: Eligible items received as gifts may be returned in accordance with our standard return policy. The gift recipient may choose to receive store credit, or the refund may be issued to the original payment method used by the purchaser. Refunds cannot be issued to a different credit card or payment method.

Return Shipping: Return shipping is the responsibility of the customer. Because fine jewelry is valuable, we strongly recommend using a trackable and fully insured shipping method. Zina Fine Jewelry cannot be responsible for packages lost or damaged while being returned to us.

International Orders: For orders shipped outside the United States, all customs duties, import taxes, tariffs, brokerage fees, and any other charges imposed by the destination country or carrier are the responsibility of the customer, unless specifically collected at checkout.

These charges are determined by the destination country and are separate from the purchase price and shipping paid to Zina Fine Jewelry. International duties, taxes, customs charges, and related fees are non-refundable.

Damaged or Incorrect Items: If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible so we can make it right.

For questions regarding a return, please contact us at info@zinatahiri.com