We want you to love your Zina Fine Jewelry purchase. If your piece isn’t quite right, eligible items may be returned within 14 days of delivery.

Original shipping charges and applicable payment-processing fees are non-refundable and will be deducted from the amount refunded.

Apple Pay, Google Pay, Shop Pay, and other digital wallets funded by a credit or debit card are treated as card payments.

Ineligible Returns

Items returned in a condition that does not meet our return requirements, including items with the jewelry tag removed or items showing signs of wear, damage, or alteration, are not eligible for a refund.

The customer is responsible for all shipping costs associated with returning an ineligible item back to them. Return shipping fees must be paid by the customer before the item can be shipped back.

Please contact us before sending your return so we can provide the appropriate return instructions and address.

Final Sale & Special Orders

Custom-made, special-order, personalized, engraved, resized, or otherwise altered pieces are considered final sale and cannot be returned or exchanged. Items specifically marked Final Sale are also non-returnable.

Refunds

Once your return has been received and inspected, approved refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card company to process the refund after it has been issued.

Return Shipping

Return shipping is the responsibility of the customer. Because fine jewelry is valuable, we strongly recommend using a trackable and fully insured shipping method. Zina Fine Jewelry cannot be responsible for packages lost or damaged while being returned to us.

International Orders

For orders shipped outside the United States, all customs duties, import taxes, tariffs, brokerage fees, and any other charges imposed by the destination country or carrier are the responsibility of the customer, unless specifically collected at checkout.

These charges are determined by the destination country and are separate from the purchase price and shipping paid to Zina Fine Jewelry. International duties, taxes, customs charges, and related fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible so we can make it right.

For questions regarding a return, please contact us at info@zinatahiri.com.